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24 Pet Watch


PO Box 2150
Buffalo, NY
14240-2150
phone: (888) 897-7387
website: www.24petwatch.com

24 Pet Watch is the US insurance arm of Canadian-based Pethealth Inc., selling policies throughout the US except Alaska and Washington, D.C. Pethealth offers a range of products and services for veterinarians, shelters and pet owners through a number of brands including QuickCare, ShelterCare, CherryBlue, Union Plus Pet Insurance, EVE and Petpoint.
Customer Ratings
60 days 1 year Lifetime
Rating 2.0 2.8 4.3
Count 2 34 323
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Reviews of 24 Pet Watch

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1/10   Do not get 24 PetWatch Insurance, 12/28/2016

Reviewed By: Betty LaCock, Recommend: N

I had this policy for 12 years and I haven,t received not one check back from them. Over 2,500 last year and they didn,t paid any on my dog blood transfusion, broken leg,skin inflection and more. I mail claims and they said they email me and I haven,t got one email from them. They will fine something wrong and will not pay out. People please dont put your money in this. For 12 years no money!!!
Injury/Illness: skin problem enteritis/diarrhea blood transfusion   Breed: Cavalier King Charles Spaniel
Claim Amount: over $1000   Age of Pet: over 8 years
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3/10   Insurance doubled , 12/27/2016

Reviewed By: Floyd Frazier , Recommend: N

I just got notice that the underwriter for 24 pet watch changed and so have the options they will be offering. According to them the comparable option to what I have now will more than double my monthly rate to $119.94/month. I have tried three different times to call but put on hold well over 15 minutes each time before hanging up. I even called at 6AM (PST) and they are still too busy to answer. I used the Live Chat option on their site and got through to someone right away but was told they can only do that over the phone.

When I filed a claim a couple months back they stated they were behind and it would take a couple months to pay my claim.

Very poor customer service.
Injury/Illness: not sure   Breed: Cocker Spaniel
Claim Amount: under $100   Age of Pet: over 8 years
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4/10   Huge premium spikes, 12/12/2016

Reviewed By: Jessica Markgraf, Recommend: N

I recently had my dog's policy renewed after 3 years of having 24 pet watch. Our premium increased from $34 per month to $56 per month with no notification. Our annual policy renewal notification did not include the dollar value for the premium. When I discussed with customer service, I was told they had a significant increase in their cost of coverage in the US and Canada and thus had to spike premiums.
Injury/Illness: general comments   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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9/10   VERY GLAD I have them, 12/7/2016

Reviewed By: Mary Delaney, Recommend: Y

While they are not perfect and bugs have to be worked out on the new system which is good I find them very affordable and while it does take a little longer to get claims completed which i am sure they have many its tolerable.My golden mix is on meds every month and its great to have their help.
Injury/Illness: allergic dermatits   Breed: Mixed Breed dog
Claim Amount: $100 - $500   Age of Pet: 1 - 8
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1/10   The company will pay you nothing!!!, 10/24/2016

Reviewed By: Ivan Smirnov, Recommend: N

For 8 years I paid them more than $4000 and when my dog got a surgery that was covered as it is written in the policy, they paid back nothing saying that it could be preventable!
We spent $6000 for the surgery and I claimed for a maximum of $2000, but got nothing. Ad it took 2 months.
If I just put the money to my pocket I'd save much more!
Terrible company, useless spend of money!

Injury/Illness: pyometra   Breed: American Cocker Spaniel
Claim Amount: over $1000   Age of Pet: 1 - 8
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Most Helpful Reviews


7/10   Not Great, but worth the money,
I've had my dog insured with this company for 4 years and plan to renew again. They rarely pay the full 80% because their "usual and customary expenses" are pretty conservative, but even at the more typical 60% that I receive it has been worthwhile. Customer service was initially poor but has been very good for the past year. They have been very strict about the rules concerning exclusions, pre-existing… read more

Reviewed By: Dave in N. Cal
 
5/10   Existing conditions suddenly appear ,
We received three months of PetCare insurance when we adopted our dog three and a half years ago. After the three months were up we renewed the policy. At some point however, my husband was issued a new credit card and somehow the monthly PetCare fees did not transfer over. We discovered we were uninsured just when we actually needed the insurance. PetCare *very nicely* offered to issue a new policy if we… read more

Reviewed By: Joanne Seward
 
5/10   Just OK,
I have had the 70% Quickcare Gold coverage for 2 years for both my dogs. While my first dog has had a pretty decent reimbursment rate for allergies, she has almost maxed out her coverage in this catagory (where she needs it the most). Beware, the max coverage ($3,000 per catagory)amounts DO NOT renew annually. Now with my 2nd dog, he ingested a bee (I would call it an accident)and had a horrible bout of… read more

Reviewed By: Melissa
 
2/10   DO NOT USE THIS COMPANY!!!!,
Our dog needed TPLO surgery and this company denied him because when he was 6 months old he had growing pains which all Saint Bernards have. He is 7 years old and tore his ACL in a slip/fall. This comapny had the audacity to say that it was a pre-existing condition from when he was 6 montsh old. How can tearing your ACL in the knee be pre-existing? He fell! They want to pay for the shots and regular… read more

Reviewed By: Todd Lahn
 
1/10   Do not get 24 PetWatch Insurance,
I had this policy for 12 years and I haven,t received not one check back from them. Over 2,500 last year and they didn,t paid any on my dog blood transfusion, broken leg,skin inflection and more. I mail claims and they said they email me and I haven,t got one email from them. They will fine something wrong and will not pay out. People please dont put your money in this. For 12 years no money!!! read more

Reviewed By: Betty LaCock, parent of a Cavalier King Charles Spaniel
 


Review 24 Pet Watch review policy

Review Title (if you could say it in one sentence, what would you say?)
Your Review (tips)
DO tell us specifics about your pet's illness or injury
DO tell us whether you were happy with how your claim was handled

DON'T use profanity or personal insults
DON'T write in ALL CAPS
Overall Rating (1 - worst, 10 - best)    
Would you recommend this company to other pet owners?
Yes   No
Your Name
State/Province

Tell us about your pet
Type: Dog     Cat
Breed:  
Age (at the time of your claim):   Under a year   1 - 8   Over 8 years  
 
Tell us about your claim
Type of illness or accident:
not sure
ear problem eye problem skin problem
cancer gastritis/vomiting enteritis/diarrhea
bladder renal (kidney) thyroid
other:
Claim amount
Time taken to handle claim
 
Verify that you are a customer
I certify that I am (or was) a customer of this pet insurance company and that I have not been offered a reward, financial or otherwise, by the insurer for writing this review.
 

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